A comprehensive guide for Indian players to 1win's privacy policy

The 1win Online Casino Privacy Policy covers all our platforms, including our websites and mobile applications. In this document, we collectively refer to these platforms as “websites” and “services.” When we mention “personal data,” we are referring to any information that can identify you, such as your name, email address, phone number, payment details, and betting history. Information that does not identify you, such as aggregated or anonymous data, is not covered under this policy. We may update this policy from time to time. Major updates will be communicated via notifications on our websites or by email.

Data Collection Methods

Information Provided Directly by You

When you use certain parts of our websites or services, we may ask you to provide personal data. This may include contact details or documents necessary for registration, verification, anti-money laundering checks, fraud prevention, or support.

Information Automatically Collected

We automatically collect certain data when you access our websites or use our services. This includes details such as your IP address, operating system, device type, browser settings, crash reports, and system activity. This data helps us understand how you use our websites and improve your experience. For example, your browser information helps us set your preferred language. We use cookies and similar tracking technologies, as well as third-party tools such as Google Analytics, to collect this data. We also record transaction and account activity.

Information from Third Parties

Occasionally, we may receive personal data from trusted third parties, such as public databases or payment providers. This helps us enhance our services and verify the accuracy of the information you provide.

Legal Basis for Data Processing

We process personal data based on the following legal grounds:

• Performance of a contract: Processing your personal data may be necessary to fulfill contractual obligations, such as managing your account or facilitating transactions.

• Legal obligation: We may process your data to comply with legal requirements, including anti-money laundering laws and responsible gaming regulations.

• Legitimate interests: Your data may be processed when it serves our legitimate business interests or those of our partners or third parties.

• Consent: In some cases, we process your personal data based on your consent, for example, for marketing purposes.

Use of Personal Data

We use personal data in the following ways:

• Website and service operation: To ensure proper functioning of our websites and services and to meet your needs.

• Eligibility verification: To verify eligibility for services, such as age and identity verification, and to manage your account.

• Legal compliance: To meet legal requirements, prevent illegal activities, and fulfill regulatory obligations.

• Support: To provide support, including resolving technical or payment-related issues.

• Improvement and testing: To improve our websites and services, test new features, and conduct technical optimizations.

• Fraud prevention and security: To prevent and address crime, ensure user safety, and detect fraud.

• Data analysis: To analyze data, prepare reports, and create statistics.

• Financial transactions: To manage financial transactions and assess fraud risks.

• Betting activity monitoring: To evaluate betting activities for responsible gaming and risk management.

Sharing of Personal Data

We may share your personal data with:

• Group companies: Affiliates within our corporate group.

• Third-party service providers: External vendors and partners who support our websites and services.

• Regulatory bodies: Regulators, law enforcement, and other authorities to fulfill legal obligations or protect our legal rights.

• With your consent: When you have given explicit consent, data may be shared with others.

Security Measures

We are committed to ensuring the security of your personal data through various measures, including:

• Data encryption: Encrypting data both in transit and at rest.

• Secure networks: Using firewalls, intrusion protection systems, and partnerships with leading security vendors.

• Data center security: Utilizing data centers with high-level physical security measures, including 24/7 monitoring.

Your Rights

You have the following rights regarding your personal data:

• Data access: Know what data we have about you.

• Data correction: Correct inaccurate data.

• Data request: Obtain a copy of your data.

• Objection to processing: Object to processing based on legitimate interests.

Use of Google Analytics

We use Google Analytics to track website usage. You can disable cookies in your browser settings to opt out.

SSL Encryption

Sensitive communication is encrypted using SSL with a 256-bit key.